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HyperTap
Can clients enter a debit or credit card PIN on a HyperTap enabled mobile phone?
Yes, MasterCard and Visa allow this.
Can I see HyperTap transaction details on my mobile phone?
Yes, you can use the app provided to see transaction data.
Which card brands are supported on a HyperTap device?
HyperTap can support payment transactions from all the existing EMV contactless cards; including mobile wallets like Apple Pay and Android Pay. Some of the existing card brands supported are as follows: MasterCard Visa
Are there any transaction limits?
There are no daily transaction limits but there are limits on the value amount processed per transaction which can be customized.
How much transaction fee do I need to pay for a HyperTap transaction?
HyperTap technology reduces the cost of hardware, maintenance, and operations of POS systems. Pricing for the service is available from your HyperPay Account Manager.
Are there any extra charges to use the HyperTap app?
HyperTap technology reduces the cost of hardware, maintenance, and operations of POS systems. Pricing for the service is available from your HyperPay Account Manager.
How do I receive settlements for HyperTap transactions made on my mobile phone?
The settlement process is the same between all payments processed by HyperPay and the Acquiring bank as per your Merchant Agreement e.g. ecommerce payments, invoice payments, mobile payments.
How do I reset my PIN for the HyperTap app?
Open the app and click Reset PIN and follow the instructions. You will be sent a temporary app PIN via SMS and or Email that you can use to regain access to the app. Remember not to share your PIN with anyone.
Can anybody use the HyperTap app if I lose my mobile phone?
The HyperTap app will not be activated and usable unless you enter your User ID and PIN. The app also requires you to sign in again for certain periods. When you lose your mobile phone, you need to contact the HyperPay Customer Support team or your Account Manager to inactivate the app on your phone.
How do I know if a customer can pay via HyperTap?
If the customer has a contactless card, then they need to look for the contactless indicator on the card – it may be on the front or back of your card. The card should have the image of waves. If the customer has a mobile wallet (like Apple Pay, Samsung Pay, Google Pay), they can use their mobile phone if they have previously loaded their card into their mobile wallet.
Where does the customer tap or wave his/her card on the mobile phone?
The customer should take out their NFC card or mobile phone and tap or wave it near the NFC antenna on the back of the mobile device and hold it in proximity until the payment has been accepted.
How can I be sure that I have a trusted HyperTap app on my phone?
The HyperTap solution verifies your credentials to enable you to download the app from the app store. During app installation to your device, you get a one-time password as an email or SMS message. This process ensures that you will have a trusted app.
Can I run HyperTap on a tablet?
You can run HyperTap on a tablet or on any device if the device has an NFC protocol and Android operating system.
How can I download the HyperTap app on my Android mobile phone?
You can get it from Google Play Store.
Can clients use their ApplePay or SamsungPay wallets on a HyperTap device?
Clients can use any contactless payment form factor (contactless cards, mobile devices, ApplePay, AndroidPay, SamsungPay, wearables, etc.) to perform a payment transaction on a HyperTap device.
Can I run the HyperTap app on an Apple mobile phone?
Not quite yet. Currently, Apple devices don’t allow read/write functionality through embedded NFC antennas. This is going to change soon and when it does, we will be providing a solution to our customers.
Which Android operating systems do HyperTap solutions support?
Android 5.0 and above is required for solutions without a PIN. Android 8.0 and above is required for solutions with a PIN.
Can I run the HyperTap app on an Android mobile phone?
Yes.
Which devices are eligible to run HyperTap?
Any device with an embedded NFC antenna that allows read/write functionality (e.g. Android operating systems). Currently Apple devices do not allow use of their embedded NFC antenna for third party applications.
Is HyperTap secure technology?
HyperTap technology is regulated by card brands and PCI. These institutions work in cooperation to bring the most secure technology. HyperTap technology uses EMV security methods in a software environment and provides maximum security.
What are the benefits of HyperTap?
HyperTap technology brings a lot of benefits: ● A cost-effective POS solution ● Mobility to take payments (i.e. curbside or in-aisle) ● Take payments on-the-go ● Speed up lines ● Support payment on delivery
How is HyperTap different from other POS solutions on the market?
Current solutions require additional hardware to accept payment transactions. HyperTap enables merchants to accept contactless payments using the Android device they already own.
Why HyperTap?
HyperTap is quick, simple, and secure. It’s an ideal payment method for customers when they just need to pay and go. As a merchant, you can transform any enabled mobile device into a payment terminal.
What is HyperTap?
HyperTap is a technology enabling mobile phones and any connected NFC-enabled device to accept card-present EMV contactless payment transactions.
What documents are required to have a merchant account with HyperPay?
This depends on the acquiring bank and the company registration country, as each has its own requirements.
How does HyperPay differ from other PSPs?
HyperPay stands out as the only PSP offering a comprehensive range of payment options, including Prepaid Payment options, PayPal, and Mobile Payment.
How secure is HyperPay’s service?
HyperPay is fully PCI DSS, Level One, version Three, which is the top secure measurement in the online payment.
Is there a control panel for monitoring transactions?
HyperPay provides a comprehensive admin area (Control Panel) displaying real-time transaction details. Additionally, a dedicated mobile app allows merchants to monitor account transactions on the go.
How easy is it to integrate with HyperPay?
HyperPay's payment integration is designed to accommodate various programming languages. Sample codes can be provided for easy integration into different systems.
What key features does HyperPay offer?
HyperPay boasts several merchant-centric features, including seamless transactions without redirection, tokenization (One-Click) payment options, recurring billing, and a full SDK.
What payment options does HyperPay provide?
HyperPay supports various payment options, including Visa, MasterCard, PayPal, OneCard, CashU, PaySafeCard, AMEX, and SADAD.
Is there a contact number for inquiries?
Certainly! For inquiries, please email BD@hyperpay.com, and our team will connect you with the technical team, providing comprehensive API details and sample codes.
Does HyperPay support SADAD payments on the mobile platform through the SDK?
Yes, HyperPay's online payment solution fully supports all payment options offered, but please note that the SDK specifically supports credit card payment options.
What are your technical support hours?
Our technical support team is available 24/7 to assist you.
Is there a dedicated technical support team?
Yes, you can reach our technical support team by contacting tech@hyperpay.com.
Are there plugins to support WordPress integration?
Certainly! Please contact tech support at tech@hyperpay.com for information on WordPress plugins.
Can we utilize your services in Palestine – Gaza?
Unfortunately, now, we do not have any acquiring banks in Palestine. Therefore, we are unable to provide our online payment solution in this region.
How can I apply for a job?
Feel free to explore our career page and apply directly for any available positions listed on our page.
Does HyperPay support non-account?
Absolutely, we cater to all online services, including non-account.
What is the cost of becoming a merchant with HyperPay?
This depends on your company registration country, and we serve in Jordan, Egypt, KSA, Lebanon, and UAE, each has different pricing structure, for more details, please contact bd@hyperpay.com
What is the cost of becoming a merchant with HyperPay?
This depends on your company registration country, and we serve in Jordan, Egypt, KSA, Lebanon, and UAE, each has different pricing structure, for more details, please contact bd@hyperpay.com
Does HyperPay support non-account?
Absolutely, we cater to all online services, including non-account.
How can I apply for a job?
Feel free to explore our career page and apply directly for any available positions listed on our page.
Can we utilize your services in Palestine – Gaza?
Unfortunately, now, we do not have any acquiring banks in Palestine. Therefore, we are unable to provide our online payment solution in this region.
Is there a contact number for inquiries?
Certainly! For inquiries, please email BD@hyperpay.com, and our team will connect you with the technical team, providing comprehensive API details and sample codes.
What payment options does HyperPay provide?
HyperPay supports various payment options, including Visa, MasterCard, PayPal, OneCard, CashU, PaySafeCard, AMEX, and SADAD.
What key features does HyperPay offer?
HyperPay boasts several merchant-centric features, including seamless transactions without redirection, tokenization (One-Click) payment options, recurring billing, and a full SDK.
How easy is it to integrate with HyperPay?
HyperPay's payment integration is designed to accommodate various programming languages. Sample codes can be provided for easy integration into different systems.
Are there plugins to support WordPress integration?
Certainly! Please contact tech support at tech@hyperpay.com for information on WordPress plugins.
Is there a dedicated technical support team?
Yes, you can reach our technical support team by contacting tech@hyperpay.com.
What are your technical support hours?
Our technical support team is available 24/7 to assist you.
Does HyperPay support SADAD payments on the mobile platform through the SDK?
Yes, HyperPay's online payment solution fully supports all payment options offered, but please note that the SDK specifically supports credit card payment options.
Is there a control panel for monitoring transactions?
HyperPay provides a comprehensive admin area (Control Panel) displaying real-time transaction details. Additionally, a dedicated mobile app allows merchants to monitor account transactions on the go.
How secure is HyperPay’s service?
HyperPay is fully PCI DSS, Level One, version Three, which is the top secure measurement in the online payment.
How does HyperPay differ from other PSPs?
HyperPay stands out as the only PSP offering a comprehensive range of payment options, including Prepaid Payment options, PayPal, and Mobile Payment.
What documents are required to have a merchant account with HyperPay?
This depends on the acquiring bank and the company registration country, as each has its own requirements.
What is HyperTap?
HyperTap is a technology enabling mobile phones and any connected NFC-enabled device to accept card-present EMV contactless payment transactions.
Why HyperTap?
HyperTap is quick, simple, and secure. It’s an ideal payment method for customers when they just need to pay and go. As a merchant, you can transform any enabled mobile device into a payment terminal.
How is HyperTap different from other POS solutions on the market?
Current solutions require additional hardware to accept payment transactions. HyperTap enables merchants to accept contactless payments using the Android device they already own.
What are the benefits of HyperTap?
HyperTap technology brings a lot of benefits: ● A cost-effective POS solution ● Mobility to take payments (i.e. curbside or in-aisle) ● Take payments on-the-go ● Speed up lines ● Support payment on delivery
Is HyperTap secure technology?
HyperTap technology is regulated by card brands and PCI. These institutions work in cooperation to bring the most secure technology. HyperTap technology uses EMV security methods in a software environment and provides maximum security.
Which devices are eligible to run HyperTap?
Any device with an embedded NFC antenna that allows read/write functionality (e.g. Android operating systems). Currently Apple devices do not allow use of their embedded NFC antenna for third party applications.
Can I run the HyperTap app on an Android mobile phone?
Yes.
Which Android operating systems do HyperTap solutions support?
Android 5.0 and above is required for solutions without a PIN. Android 8.0 and above is required for solutions with a PIN.
Can I run the HyperTap app on an Apple mobile phone?
Not quite yet. Currently, Apple devices don’t allow read/write functionality through embedded NFC antennas. This is going to change soon and when it does, we will be providing a solution to our customers.
Can clients use their ApplePay or SamsungPay wallets on a HyperTap device?
Clients can use any contactless payment form factor (contactless cards, mobile devices, ApplePay, AndroidPay, SamsungPay, wearables, etc.) to perform a payment transaction on a HyperTap device.
How can I download the HyperTap app on my Android mobile phone?
You can get it from Google Play Store.
Can I run HyperTap on a tablet?
You can run HyperTap on a tablet or on any device if the device has an NFC protocol and Android operating system.
How can I be sure that I have a trusted HyperTap app on my phone?
The HyperTap solution verifies your credentials to enable you to download the app from the app store. During app installation to your device, you get a one-time password as an email or SMS message. This process ensures that you will have a trusted app.
Where does the customer tap or wave his/her card on the mobile phone?
The customer should take out their NFC card or mobile phone and tap or wave it near the NFC antenna on the back of the mobile device and hold it in proximity until the payment has been accepted.
How do I know if a customer can pay via HyperTap?
If the customer has a contactless card, then they need to look for the contactless indicator on the card – it may be on the front or back of your card. The card should have the image of waves. If the customer has a mobile wallet (like Apple Pay, Samsung Pay, Google Pay), they can use their mobile phone if they have previously loaded their card into their mobile wallet.
Can anybody use the HyperTap app if I lose my mobile phone?
The HyperTap app will not be activated and usable unless you enter your User ID and PIN. The app also requires you to sign in again for certain periods. When you lose your mobile phone, you need to contact the HyperPay Customer Support team or your Account Manager to inactivate the app on your phone.
How do I reset my PIN for the HyperTap app?
Open the app and click Reset PIN and follow the instructions. You will be sent a temporary app PIN via SMS and or Email that you can use to regain access to the app. Remember not to share your PIN with anyone.
How do I receive settlements for HyperTap transactions made on my mobile phone?
The settlement process is the same between all payments processed by HyperPay and the Acquiring bank as per your Merchant Agreement e.g. ecommerce payments, invoice payments, mobile payments.
Are there any extra charges to use the HyperTap app?
HyperTap technology reduces the cost of hardware, maintenance, and operations of POS systems. Pricing for the service is available from your HyperPay Account Manager.
How much transaction fee do I need to pay for a HyperTap transaction?
HyperTap technology reduces the cost of hardware, maintenance, and operations of POS systems. Pricing for the service is available from your HyperPay Account Manager.
Are there any transaction limits?
There are no daily transaction limits but there are limits on the value amount processed per transaction which can be customized.
Which card brands are supported on a HyperTap device?
HyperTap can support payment transactions from all the existing EMV contactless cards; including mobile wallets like Apple Pay and Android Pay. Some of the existing card brands supported are as follows: MasterCard Visa
Can I see HyperTap transaction details on my mobile phone?
Yes, you can use the app provided to see transaction data.
Can clients enter a debit or credit card PIN on a HyperTap enabled mobile phone?
Yes, MasterCard and Visa allow this.